An aged-care home billing itself as “warm and welcoming” breached clinical standards when audited in a surprise government inspection. The 72-bed Ozanam Apartments facility in the ACT suburb of Garran cares for a large number of high-needs residents as well as those with dementia. The Australian Aged Care Quality Agency found the home, operated by Southern Cross Care, failed standards related to clinical management, behavioural management and skin care. Helen Emmerson, the head of care services at Southern Cross Care, said these issues had been fixed immediately and the residence was now up to scratch.
