Three Indigenous Liaison Officers (ILOs) have been recruited to the North West Hospital and Health Service (NWHHS) to help folks see the hospital as a place of healing, and not something to fear. Robert Warren, Rhonda West and Melissa Nathan have discovered many people think they are everything but trained liaison officers. “We’ve been mistaken for travel agents, Centrelink workers, counsellors, transport drivers, and Child Safety officers,” Ms Nathan said. The experienced former community worker covers maternity, paediatrics and palliative care.